SUMMARY OF QUALIFICATIONS
• Global project team leader and Desktop Engineering specialist for Dell's Windows Vista deployment
• Experienced systems and database administrator of the www.dell.com global infrastructure
• Executive-level communicator and published author with a 17-year record of progressive IT roles
• Strategic thinker with domain knowledge of software development, manufacturing and call centers
PUBLICATIONS AND CAREER HIGHLIGHTS
• VP Excellence Award for expatriate secondment as IT Manager of Dell South Africa
• Delivered relationship customer presentations as one of Dell's top Executive Briefing Center speakers
• Contributing author of Using Windows Vista by Que Publishing (ISBN: 0789734729)
• Developed and delivered technical training for engineering teams in the U.S., Ireland and Malaysia
• Infrastructure consultant and systems administrator of the online Dell Community Forum
• Dell’s Desktop Engineering SME for security threat assessments on the Global Security Advisory Team
• Emergency support of business-critical datacenter clusters, mainframes and networks
• Designed and implemented NetIQ AppManager Monitoring infrastructure for Dell’s external support site
• Designed operating system deployment processes for Dell’s factories, mall kiosks and corporate locations
• Migrated messaging systems from cc:Mail on Netware to Microsoft Exchange on Windows NT
• Technical Supervisor of an industry-leading team of 25 server and workstation phone support technicians
TECHNICAL SKILLS
• Systems administration of multi-tiered, heterogeneous, high-availability infrastructure architectures
• Global desktop management and imaging technology from the OEM, internal IT and retail perspectives
• Advanced troubleshooting experience from high-level to kernel debugging and packet analysis
• Enterprise implementation and final-level support of Microsoft operating systems and technologies
• Systems management and monitoring with TME 10, NetIQ, SMS 2003, OSD on SCCM 2007 and others
• SQL Server 7.0-2000 database administration; IIS 5.0-6.0 administration/content management
• Cross-platform scripting and systems integration with VB, ASP, PERL, command shells and others
• Implementation and support of LAN/WAN technology and related hardware
• Development and support of VMware solutions including ESX Server and Workstation
• Vendor relationship management including RFI/RFP’s for IT infrastructure solutions
• Application packaging with Wise, InstallShield and MSI for deployments to 100,000+ endpoints
• Systems administration and support of Netware 3.11-5.0, UNIX/Linux and Tandem Guardian OS
• Evaluation, testing and performance testing of emerging enterprise technologies and hardware
• Working knowledge of Capability Maturity Model (CMM), Business Process Improvement (BPI) and ITIL
• Deployment of PointSec hard disk encryption, RSA SecurID and the Symantec Protection Agent
• Standards definition, packaging and deployment of Sun JRE and .NET application frameworks
EMPLOYMENT CHRONOLOGY
Dell, Inc., Round Rock, Texas
Desktop Engineering Team Leader – Global Technology Engineering Services 2003 to present
DBA/Senior Systems Engineer – Support Technology Online 2000 to 2003
Systems Engineer – Manufacturing Infrastructure Engineering 1999 to 2000
IT Manager – Dell South Africa 1998
Systems Engineer – Desktop Management Engineering 1998 to 1999
Senior LAN/WAN Analyst – NOS Engineering Services 1997 to 1998
Network Specialist – Americas Operations (Manufacturing) 1995 to 1997
Technical Supervisor (L2) – Technical Escalations Group 1994 to 1995
Support Technician – Customer Technical Support 1992 to 1994
Exxon Company, USA, Port of Brownsville, Texas
Computer Technician 1990 to 1991
Snelling Personnel, McAllen, Texas
Computer Specialist 1989 to 1990
EDUCATION AND INDUSTRY CERTIFICATION
The University of Texas at Austin
Bachelor of Arts, Anthropology/Philosophy
Industry Certifications
Microsoft Certified Systems Engineer (MCSE)
VMware Certified Professional (VCP)
Certified Netware Administrator (CNA)
REFERENCES
Available upon request.